First things first, you will be able to continue to use Demio without any interruption in service. We know how important digital communication is becoming during this pandemic, and we are doing everything in our power to keep things running smoothly. Thankfully, we have (and always have) operated as a remote team at Demio since day one, with team members all over the world. This is normal for us and nothing has changed in terms of our operating procedure.
That being said, we know we're in a unique situation, and many organizations are not quite as lucky. Many businesses, schools, and other organizations are quickly pivoting to digital, live-communication platforms, such as Demio, in order to continue operating.
Due to this substantial increase in usage, our support inquires have also grown over 100% in less than a week. As a smaller, bootstrapped team, we're doing our best to make sure we're providing customers with the high quality service that we've always delivered, but it's not easy.
We love our customers, and we will absolutely be here for you at all times; however, we expect our response times to be quite a bit slower than usual. We apologize in advance for this.
Additionally, we want to do our part to help. Being in a unique situation where we have a live-communication platform and a fully remote team, we're one of the few companies that can continue to provide a reliable communication solution for all of the organizations and schools that may need help. While we'd love to be able to offer free Demio service during this time to schools and nonprofits, unfortunately we have hard costs, and we are not backed by venture capital; we survive on revenue. As a middle ground solution, we've prepared a coupon code that will provide any school or 501(c)3 nonprofit organization with 50% off any plan.
If you're eligible for this discount, please reach out to us at [email protected], so we can get this set up for you.
Thank you so much for your understanding during this unprecedented period of time. Thank you for using Demio.
The Demio Team